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Travelodge By Wyndham

Travelodge By Wyndham Reviews

www.wyndhamhotels.com
What is your customer experience with Travelodge By Wyndham?

Travelodge By Wyndham Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Travelodge By Wyndham has a 1.3 star rating from 107 reviews, with 4% of users likely to recommend; consumers report widespread dissatisfaction and many request refunds.

Key Takeaways for Future Customers

  • Check recent Travelodge By Wyndham reviews for cleanliness and safety concerns before booking.
  • Expect potential customer service delays and issues with billing, cancellations, and refunds.
  • Verify amenities and room condition on arrival; document problems for refund requests.

Negative Feedback / Risk Areas

  • Recurring customer complaints about dirty rooms, roaches, and unsafe conditions.
  • Frequent reports of poor customer service, refusal to refund, and overcharged credit cards.
  • Issues with cancellation policy, billing errors, and slow dispute resolution.

Positive Feedback

Some reviewers cite price and basic amenities like a pool as pros in isolated cases.

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Media from reviews

Travelodge By Wyndham - Bad stay and gross room they won't let me speak with management
Travelodge By Wyndham - Bad stay and gross room they won't let me speak with... - Image 2Travelodge By Wyndham - Bad stay and gross room they won't let me speak with... - Image 3Travelodge By Wyndham - Bad stay and gross room they won't let me speak with... - Image 4Travelodge By Wyndham - Bad stay and gross room they won't let me speak with... - Image 5Travelodge By Wyndham - Bad stay and gross room they won't let me speak with... - Image 6Travelodge By Wyndham - Bad stay and gross room they won't let me speak with... - Image 7
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Featured
Joshua J Fuu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad stay and gross room they won't let me speak with management

Travelodge By Wyndham - Bad stay and gross room they won't let me speak with management
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The room was nasty, gross, and there were food utensils everywhere. The staff was so rude and would not let me talk to management.

They also would not give a refund.

This was for my daughter's birthday, and they ruined it. They took a 75-dollar deposit without explanation or a heads-up.

Pros:
  • Have a pool and hot tub good parking and they are usually a nice place to stay
Cons:
  • Going down hill fast and needs new management at the williams location pool and hot tub are falling apart so are the rooms they dont seem to care anymore at the location in williams az

Preferred solution: Full refund

User's recommendation: Dont go to the one on 66 in williams az they suck and are very rude and dirty, wait till they get new management.

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Featured
Joshua J Fuu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad stay and gross room they won't let me speak with management

Travelodge By Wyndham - Bad stay and gross room they won't let me speak with management
Explore video interviews

The room was nasty, gross, and there were food utensils everywhere. The staff was so rude and would not let me talk to management.

They also would not give a refund.

This was for my daughter's birthday, and they ruined it. They took a 75-dollar deposit without explanation or a heads-up.

Pros:
  • Have a pool and hot tub good parking and they are usually a nice place to stay
Cons:
  • Going down hill fast and needs new management at the williams location pool and hot tub are falling apart so are the rooms they dont seem to care anymore at the location in williams az

Preferred solution: Full refund

User's recommendation: Dont go to the one on 66 in williams az they suck and are very rude and dirty, wait till they get new management.

View full review
Gina R Moo
map-marker Chantilly, Virginia

Complaining about Travelodge room cleaning and staff rudeness

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Travelodge By Wyndham - Complaining about Travelodge room cleaning and staff rudeness

We arrived at 2 am dead tiered wanted to sleep 1st room smelled like feet the floor had food and a dirty sock under ac vent trash behind beds daytime front desk was rude and started to yell at us did not want to believe us made us walk back 2 to room not believing us even as we showed him fotos.

Loss:
$100
Pros:
  • I love traveling and staying with wyndham never had any problems
Cons:
  • Travelodge being so dirty and smelly

Preferred solution: What you believe is best along with a clean room when traveling so far from home.

User's recommendation: Do not stop here

View full review
Deborah M Grt
map-marker Brooklyn, New York

DISSATISFIED

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Travelodge By Wyndham - DISSATISFIED
Travelodge By Wyndham - DISSATISFIED - Image 2
Travelodge By Wyndham - DISSATISFIED - Image 3
Travelodge By Wyndham - DISSATISFIED - Image 4

Staying at your facility in Lake George. It is a nightmare.

No other place to go because of the holiday. Please call me at 541-861-****.

Loss:
$568
Pros:
  • Free parking
Cons:
  • This faculty should be condemned

Preferred solution: Full refund

User's recommendation: Run don’t walk away from this facility

View full review
Anonymous
map-marker Naperville, Illinois

Recently stayed in *** ***....

Travelodge By Wyndham - Recently stayed in *** ***....
Travelodge By Wyndham - Recently stayed in *** ***.... - Image 2

Recently stayed in *** ***

Filthy

Dirty

Slept in my clothes

Not happy with stay especially not the charges

Didnt have towels, toilet paper could go on and on.

Want someone to contact me before I release photos taken to the net.

Thank you,

***

User's recommendation: Don’t go there

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Hubert Zfx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Eau Claire, Wisconsin

Worst hotel we’ve ever stayed at!!!

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AI Highlights
  • - Rooms were filthy with broken doors, unsecured fixtures, and dirty bathrooms.
  • - TV didn't work; coffee pots were empty; exterior looked abandoned.

It should be condemned!! Bathroom door was being held by 1 screw on top and only half in.

Had to lift door to close, toilet seat had no screws to hold it when sitting down. My friend slipped off and hit back of head, inside of shower curtain had dried snot on inside, floors were filthy and corners were disgusting. That was room #1, room #2 was equally as disgusting plus a dirty sock in corner of bathroom, tv wouldnt work . Under the circumstances, none of us would eat there, tried to have coffee, 3 pots, 2 were empty and 3rd was cold!

The outside looked like the building was abandoned! Blacktop was cracked all over and weeds growing all over in cracks! I had 3 other businessmen with me for a 2 day golf outing! I expect a call on this asap as we will be calling city health dept.

as well as state of Wi.

This place should not be open! It definitely is not safe, and appears like it has been this way for quite sometime!!

User's recommendation: Burn it down!!!!

View full review
1 comment
Guest

Loosen the purse strings. The top three travel sites show rooms at $64, $69 and $71.

Connie R Ewd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Two displaced senior citizens and motel displaced then again literally on the street and charged for pet deposit after they told us we had to leave due to overbooking

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AI Highlights
  • - Overbooking forced us to leave.
  • - Refund not issued and another $50 charged after departure, with harassment and eviction of seniors.

After being at Travelodge in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA], because of having to leave our apartment due to no water, [GEOGRAPHIC_DATA][PERSON_NAME] paid for our stay daily. On May 29, we were told we had to leave due to overbooking.

Ten minutes after I paid a pet deposit, I requested my $50 refund, but to this day they haven't refunded it. Plus, they took another $50 two days after we left the motel completely, and we were not behind, nor was that charge even authorized.

While trying to pack, we were constantly threatened and harassed to hurry up or they would have us physically removed. Two senior citizens were literally put out in the street even though they knew a government agency was helping us due to already being displaced a month prior and had no place to go.

Loss:
$50
Cons:
  • Room dirty microwave did not work and refrigerator barley worked

Preferred solution: Full refund

User's recommendation: Please do stay there

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Mylasiajamisonmommy2324

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brazil, Indiana

They don't resolve any issues

Wish It could have been better experience for me and my two kids it was their first time staying in a hotel

View full review
Anonymous
map-marker Leavenworth, Kansas

Refund for room

The establishment called me ...try to tell me there was no proof of me canceling ..so he is animate about only returning one nights stay...this is unacceptable..I did not book online or make a reservation so no business was lost..I walked in saw conditions and told them I wanted to cancel all within min

User's recommendation: No...dirty and management is shady af

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Anonymous
map-marker Thorburn, Nova Scotia

Terrible customer service

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I booked in Moncton NB Canada for a funeral and they had a mix up with my reservation and the customer service was absolutely terrible Ive worked in the service industry for 25 years and had no satisfaction from management would never recommend this hotel Angry

User's recommendation: Would not recommend this place

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Keshia D Bav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rancho Cucamonga, California

Bug infestation

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AI Highlights
  • - Lobby smelled; couches were stained.
  • - Room smelled and roaches were on the bed, walls, and mini fridge; not recommended and refund pending.
Updated by user Feb 16, 2026

Roach infestation in room.

Original review Feb 16, 2026

My husband and I checked into the Travelodge ***. The hotel lobby was smelly and had old couches with stains.

Our room was also smelly and infested with roaches. They were on the bed, walls, crawling on the mini refrigerator. It was just horrible.

I DO NOT recommend this location to anyone! We checked out and I am still awaiting a refund!

Loss:
$150

Preferred solution: Full refund

View full review
Christopher S Ghd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cardiff, Cardiff

Awful service from complaints Department

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AI Highlights
  • - Booked 2 rooms at £65; charged £85 each and non-refundable.
  • - Lost £500+ due to a bogus Travel Lodge site and staff were not helpful.

Booked 2 RFUNNDABLE ROOMS at £65 each. Charged £85 each but non refundable.

Phoned but scammer had bogus Travel Lodge site.

Cheated out of £500+

Travel Lodge Rep not interested and implied I was an idiot. Im 69.

I will NEVER EVER BOOK TRAVEL LODGE AGAIN .

I was charged for ringing to complain !

***

Loss:
$500
Pros:
  • Cheaper
Cons:
  • Very difficult to book online

Preferred solution: Price reduction

User's recommendation: Dont Book Travel Lodge

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Tharuna W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, British Columbia

Very bad experience

AI Highlights
  • - The guest requests a refund; management hasn't replied.
  • - Room had urine smell, wall stains, and mouse droppings on the bed, with drugs nearby.
Travelodge By Wyndham - Very bad experience
Travelodge By Wyndham - Very bad experience - Image 2

Travellodge in Richmond BC is a terrible hotel and I will like a refund. The manager has not replied to my emails and I am feeling ignored.

The room had a strong urine smell.

Stains all over the wall and mouse droppings on the bed.

Also many people doing drugs all around the hotel. Not safe for children.

Pros:
  • No pros
Cons:
  • Mouse droppings in bed stains on wall strong urine smell

Preferred solution: Full refund

View full review
Marissa P Jxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fargo, North Dakota

Dissatisfied with unsanitary room. Requesting refund.

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AI Highlights
  • - Unclean room with stains, dirt, grime, and a tissue from a previous tenant on the door.
  • - I need help and a way to submit photo and video proof.
Updated by user Jun 21, 2025

Don’t book at Travelodge under any circumstances.

Updated by user Jun 10, 2025

Talked to an employee at check out about the state of room. Was told he would do nothing about it.

Didn’t even get to show photos. Have wrote poor reviews everywhere I can.

Original review Jun 05, 2025

Upon arrival in my room, I found several unclean spots, including stains, dirt, and grime, a previous tenant's tissue on the door, etc. I have photo and video proof, and I am very unhappy with this.

I am honestly terrified of my stay here now because it feels very unclean, like the workers didn't bother to do anything other than make the bed. No high-touch surfaces were cleaned. There are very visible spots everywhere that are dirty.

I will never stay here again. I am looking to get help with my issue and a place to send my documentation.

Loss:
$412
Cons:
  • It is very uncleanthe pool is also disgusting

Preferred solution: Full refund

User's recommendation: Book somewhere else!

View full review
Arnesha Otv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They wouldn't let me check in

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AI Highlights
  • - The date auto-switched to the 28th.
  • - There were rooms; check-in was delayed.
  • - Waited outside for 9 hours and paid a $30 early check-in fee.

There were plenty of available rooms, people weren't lining up at the doors to get a room and I was exhausted, sore and ready for a hot shower and the bed. When I booked my room it was the 27th however by the time a submitted payment it already passed midnight so technically it was now the 28th.

Which is the date it automatically switched to. When I got dropped off at the hotel with all my bags at 1:30am they said I couldn't check in until 3pm. They made me sit outside with all my bags. After 9hours of waiting I walked up to the front desk and asked if I could please check in and was told I'd have to pay an extra $30.

I was desperate by this time and the company I booked through had not done anything about changing my date back to the 27th and there was no refund policy which I never asked for my money back I just needed them to change a date their system messed up. No modifications or refunds NOTHING but I'm sorry ma'am. The hotel didn't do *** The Travelodge by Wyndham in Deltona is infested with drugs and prostitute's.

The property could be beautiful with updates but all they care about is getting that next $30 for early checking ..lol ..money is the main priority they aren't concerned about happy customers at all. Customer service is definitely not the same.

User's recommendation: Make sure the dates didn't change on their own

View full review
2 comments
Arnesha Otv

The dates did change on its own and they still wouldn't do anything to fix it

Guest

You messed up. You didn’t “book” a room until you hit submit payment, pay now or whatever the final step said.

By that time it was after midnight. No one’s system “messed up”.

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Ronan Pvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Room had nothing in the room and the refused to do anything about it

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AI Highlights
  • - The room had no TV, microwave, bathroom items, bedding or pillows, and the A/C and shower did not work; front desk could not reach a supervisor.
Travelodge By Wyndham - Room had nothing in the room and the refused to do anything about...
Travelodge By Wyndham - Room had nothing in the room and the refused to do... - Image 2
Travelodge By Wyndham - Room had nothing in the room and the refused to do... - Image 3

Room was completely empty, no tv, no microwave, A/C did not work properly, no bathroom item, no covers on the bed or pillows, and shower did not work properly. When I went to front desk I think it was the night time work said she couldn't do anything cause everyone was gone and she was unable to get in contact with the supervisor.

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Adara Kws

I am contacting you regarding serious difficulties I have faced in obtaining any form of communication with your management team, despite multiple requests and follow-ups. I am currently at your locat

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AI Highlights
  • - Management is unreachable.
  • - I am at your location recovering from pelvic fractures and a TBI; escalate to management and reply within 24 hours.

I am contacting you regarding serious difficulties I have faced in obtaining any form of communication with your management team, despite multiple requests and follow-ups. I am currently at your location as part of my recovery from a workplace accident in which I sustained three pelvic fractures, a cracked coccyx, and a traumatic brain injury (TBI).

These injuries have left me with severe mobility limitations, chronic pain, and cognitive symptoms.

The services and accommodations provided are critical to my healing, yet I have been unable to address urgent concerns because it has been nearly impossible to reach a manager.

This lack of access is unacceptable and is directly impacting both my health and my recovery process.

Given the nature of my injuries and the seriousness of my situation, I am requesting an immediate escalation to management and a direct response within 24 hours. Please confirm receipt of this message and provide the name and contact information of the manager who will be addressing my case.

Failure to respond promptly may leave me with no choice but to escalate my concerns through formal complaints and legal channels.

View full review
9 comments
Guest

You have posted and commented twice and have yet to explain EXACTLY what isn’t being done for you. Are you stupid?

Guest
reply icon Replying to comment of Guest-2728644

They just keep being vague.

Guest

Hotels must have handicapped parking, modified curbs for wheelchair access, working elevators and the required percentage of handicapped rooms. Other hotel policies don’t have to be altered to meet your needs when it sounds like you need step-down care. Again, what exactly isn’t being done?

Guest

This isn't the company website and you sound like you need to be in a hospital. A Travelodge is not a medical facility!

Guest

What concerns are you speaking of?

Adara Kws
reply icon Replying to comment of Guest-2728246

With prolonged stays, hotels take on similar responsibilities to a landlord for a tenant, including ensuring the room remains safe, secure, and habitable, respecting privacy, and following proper procedures for removal or eviction. In many provinces, long-term guests may have rights under tenancy laws, meaning the hotel can’t simply remove them without cause or due process.

Guest
reply icon Replying to comment of Adara Kws

Your post states nothing about concerns with eviction. You state you have urgent concerns about the accommodations yet don’t state what they are.

Guest
reply icon Replying to comment of Adara Kws

Ah, squatter's right. It's because of people like you, more and more motels/hotels will not allow guests to stay a full month. They must check out for several days and stay elsewhere before they can return.

Guest
reply icon Replying to comment of Guest-2728530

"With respect, I’m not here to exploit any so-called ‘squatter’s rights.’ I’m a paying guest dealing with medical injuries and a legitimate reason for a longer stay. My circumstances have nothing to do with the abuse of tenancy laws, and it’s unfair to lump all long-term guests into that stereotype.

Hotels are still businesses — they have the right to set terms, and guests like me have the right to fair treatment. Painting everyone with the same brush doesn’t help anyone, and it certainly doesn’t reflect the facts of my situation."

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